Snusmine Help & FAQs:
How can I track my package?
Once your order is shipped, you’ll receive an email from PostNord or DPD with a tracking link. This link allows you to see the current location of your package. If the tracking information is unavailable or unclear, please contact our customer service for further assistance.
What are the delivery costs?
Delivery costs vary depending on the weight of your package and the shipping method chosen. For packages under 2kg, tracked delivery is often the most economical option. During checkout, you will see the shipping options and prices for your country.
What happens if I miss the delivery?
If the courier attempts delivery and you’re not home, they will notify you with instructions on where to pick up your package. If no notification is received, please contact the courier service directly. In most cases, packages are held at the nearest delivery point for a few days before being returned to us.
When are orders shipped?
We ship orders Monday through Friday between 8:30 AM and 3:00 PM. Orders placed after 3:00 PM, on weekends, or during public holidays will be shipped the next working day. Please keep this in mind when ordering before weekends or holidays, as it may affect delivery times.
How long does delivery take?
Delivery times depend on your chosen shipping method and destination:
- Express Delivery: Typically takes 1–3 business days.
- Economy Delivery: Usually takes 2–7 business days.
Please allow up to 24 hours for order processing. Delays may occur during busy periods or due to customs clearance for international orders.
Can I cancel my order?
You can cancel your order if it hasn’t been processed or removed from storage. To request a cancellation, contact us immediately at snusmine9@gmail.com with your order number. Once the order has been shipped, cancellations are no longer possible.
Do I need to pay customs fees or taxes?
For orders within the EU, taxes are included in the product price. If you’re ordering from a country outside the EU, customs fees or import taxes may apply. These additional charges are your responsibility. We recommend contacting your local customs office for specific information about your country’s regulations.
Why do nicotine pouches sometimes cause a burning sensation?
First-time users may experience a burning sensation under the lip due to the nicotine strength. This is normal and often subsides as your body adjusts. To reduce the burn, try moving the pouch to a different spot or placing it on your tongue briefly. Drinking water or spitting out excess saliva can also help.
Why are my nicotine pouches yellowish in color?
A yellowish tint in nicotine pouches is natural and occurs when nicotine is exposed to oxygen. This does not affect the quality or safety of the product and is completely normal.
How long do nicotine pouches last?
The effects of nicotine pouches typically last about an hour. However, most users keep a pouch in for 20–40 minutes, depending on personal preference.
Is shopping with Snusmine safe?
Yes, shopping with Snusmine.com is completely secure. All payment data exchanged during checkout is encrypted, and we do not store your credit card information. So, if you have any concerns about your safety while shopping, feel free to contact us.
What should I do if my package hasn’t arrived?
If your package hasn’t arrived within the expected delivery time, wait an additional three business days in case of delays. If it still hasn’t arrived, contact us within 21 days of your order date to report it as missing. We will assist you in tracking the package or resolving the issue.
Do you offer discounts or promotions?
Yes, we regularly offer discounts, promotions, and sweepstakes to our customers. Stay updated by checking our website or subscribing to our newsletter for exclusive deals and offers.
What are nicotine pouches?
Nicotine pouches are small, tobacco-free products that deliver nicotine and flavor when placed under the lip. They are available in various flavors and nicotine strengths, making them a convenient and smoke-free option.
What should I do if I’m waiting for an export document?
If an export document is required, you’ll be contacted with instructions by email or message from customs. Sometimes, sending the necessary invoice directly to customs can speed up the process. If delays occur, contact your local post office or customs office for updates, as we may not be able to intervene directly.